An's Nail Salon & Spa - Best place for everyone in Victoria BC V9B 3R5

To allow us to provide quality services as efficiently as possible, you need to:

Ask for the service which you would like to have. If you are unsure please speak to the salon manager.

- Inform our staff if you are allergic to any chemicals or substances before receiving any services.

- Whilst receiving any service please provide our staff with your feedback and or comments on their services so our staff could satisfy your requirements straight away.

- Inform the salon manager immediately if you have any concerns that you have any infection or any other abnormal reaction or condition with respect to your nails.
- At An's Nail Salon & Spa, we strive our best to provide high-quality service and we treat you with courtesy and respect.
Thank you for your continuing support.

• Refunds, Return and Exchanges
- If your nails become scratched or misshaped we will fix them if you notify the salon at which you received the service within 24 hours of the service.
- You must arrange an appointment to have your nails fixed within 7 days after your initial service. We will not offer any refund or credit note because you have simply changed your mind.
- We will redo any service at no cost to you if you are unsatisfied with the quality of the work we do, provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work.
- As soon as you have walked out the salon door that means you have accepted and are happy with the services to your nails.
- We will charge you for the costs of any repairs or replacements that we have to carry out because Of damage that you have caused.
For example, due to your own lack of care your nails, or the finish to your nails, are damaged (in that they are broken, chipped, or start to lift).
• Punctuality
- Please contact a salon coordinator if it appears that you are going to be late for an appointment. If you are expecting to be more than ten minutes late, we cannot guarantee the completion of the services booked, but as always, we will make every effort to do so.
• Health Issues
- We request that you inform us of any current injury, illness, and medical conditions prior to any services.
This is to ensure whether or not services can be safely performed. We are not liable for any harm that could be caused by our service if you do not inform us before the service begins.
P/S: Getting a full set, manicure with gel polish, and removing acrylic or gel nails could make your nails sensitive in 24 hours. You could try some lotion to soothe it down.
We Reserve the Right to Refuses Service to Anyone